Advanced reservation is required to ensure that space is available in the aircraft cargo compartment.
Please contact us (JAL International Information and Reservation) for more information about these conditions.
Each aircraft can only accommodate a limited number of crates. The acceptable size and number of crates vary by aircraft type.
*When making a pet reservation, we will ask you about the size of the crate (length/width/height), the total weight of the pet and crate, the type of pet, and whether the pet is at least 8 weeks old. We will process this information and notify you at a later date whether your pet can be accommodated. Please note that it may take several days to receive this notification.
Pets will travel as cargo on our domestic flights and be handled by our subsidary company, JAL Cargo.
Export Quarantine Certificate (issued by animal quarantine office)
Rabies Shot Certification (issued by veterinary)
Upon transportation, shippers and forwarders are responsible for arranging crates which ensures satisfaction of following requirements.
*1The container must be big enough for the animal to change directions while standing and to stand and sit with its legs stretched. Please satisfy the following standards. (correspond to IATA Live Animals Regulations Chapter 8, CONTAINER REQUIREMENT)
Length: Body length(A)+1/2 of length of leg(B)
Width: Twice the shoulder width(C)
Height: The animal's head does not hit the ceiling of the pet crate when standing. (D)
*2A pet crate basically made for carrying and made of strong material
*3Structured to allow sufficient ventilation
*4Containers with a door (lid) must be structured so that it can be locked from outside.
*5Containers with a latch must be securely latched.
*6Not damage and structured so that the animal cannot escape from gaps or joints
*7Containers in the following examples and inappropriate containers as determined by staff cannot be accepted even if you have a reservation.
*8(For Domestic) Specific breeds indicated as below and all breeds over 5kg must be put in strong metal containers.
*Similar dog breeds will be handled in the same way.
(For Internatinal) All breeds over 5kg must be put in strong metal containers.
Puppies under 8 weeks of age
Snub nose dogs such as Bulldogs and French bulldogs
Unacceptable snub nose dogs
Cynomolgus monkeys ,African green monkeys, Rhesus monkeys
Wild birds
Dogs and monkeys for experimental purposes (Contact us for queries about other animals for experimental purposes.)
Live animals prohibited from being transported under ordinances, laws and regulations
Live animals placed in containers (crates) not suitable for transportation
Other live animals specified by our policy
As various procedures are required, customers generally make reservations through an air freight forwarder.
Documents and procedures differ depending on the country of the destination for quarantine reasons and such. Customers are requested to contact the animal quarantine office in advance themselves.
Generally, the following documents are required.
Shipper's Certification for live animals
Export Quarantine Certificate (issued by animal quarantine office)
Rabies Shot Certification (issued by veterinary)
Charges for each pet container will be assessed according to the route, and the charges range from $50 domestic up to $175 for international cargo. Per pet/carrier per route ¥5,000 (tax included) except for a list of routes listed on their website that are ¥3,000 (tax included).
US 800-525-3663 JP 0570-025-071 press 6 for english
